Frequently Asked Questions

Absolutely! We understand the importance of safety and security. All our cleaners are insured.

Yes, indeed. You can earn referral credits every time you refer us. You earn $25 in cleaning credits and use it toward your next cleaning. Your credit balance is always available to you by logging into your account via our client portal. You will also see your unique referral code to send to your friends.

Tips are voluntary but highly appreciated and graciously accepted.

A reschedule request may be submitted via the client hub 48 business hours prior to the booking. Changes made within 48 business hours are subject to a $75 fee. Same-day changes will be charged in full and the tech will be compensated.

Bi-Weekly and Weekly customers can request the same tech each visit. However, we train a back up cleaner in case of tech call in. Arrival times are 8.30 am and 11.30 am with a ONE HOUR arrival window.

We store your credit card on our secure system and charge for the service as soon as the job is completed. We charge the deposit for One-Time Cleanings the day of the booking.

No. As a matter of fact, we are keyless We do not store or carry your key. You may provide us with a door lock or garage code. Many clients opt for a Master Lock Box (available online) and put a key in it for our use.

Only if you want to be. An empty house facilitates a speedier and more efficient cleaning process.

We appreciate the fact that your pets are very special and we make every effort to ensure our services do not disturb them or make them uncomfortable. Regardless whether you have friendly or aggressive pets, they have to be secured for the safety of our cleaning crew. While we make every effort to ensure your pet safety, we do not undertake responsibility for their care or the safety during our service.. Please make arrangements for your pets to be secured while we are servicing your home.

We have VERY limited weekend openings for Deep Cleanings.

You can cancel your service at anytime subject to cancellation policy applied to currently scheduled appointments. A cancellation service charge may apply. We do not require service contracts.

Contact us within 24 hours and we will come back the next day and fix it.

We provide all cleaning supplies. However, if you would like us to use your own preferred cleaners, our crew will be happy to use them instead. You also have to provide a toilet bowl brush for each bathroom. This is to ensure sanitary conditions are maintained at all times. If a toilet bowl brush is not provided, the toilet bowl will not be cleaned. Clients may opt to provide bleach such as Tilex, Soft scrub, oven cleaner based on dirt level.

If we arrive at the scheduled time, and we are unable to get into the house to service, you may reschedule your service for another date. There will be a 50% charge for the lock out.

We schedule two cleaners to familiarize with your home for the Initial Deep Clean. After that, we schedule the same cleaner for every visit. In rare cases, the alternate cleaner might be scheduled to avoid interruption in service.

A GREEN CLEANING means we bring only non toxic and bio degradable products to your house. However, for a limited time, we will offer a hospital grade virucide which is not green. Clients can opt to provide vacuum cleaners, mops and microfiber towels and turn down the hospital grade virucidal usage to facilitate a customized cleaning.

Absolutely! We can only clean if the house is in a somewhat picked up condition. Clothes, toys, household items need to be picked up and put away.

Because it requires specialized equipment, licensing, training, we do not do window cleaning, move furniture, carpet cleaning, mold removal, or cleaning up any bio-hazards including body fluids or animal waste and the top tier of a bunk bed. We also do not clean anything that cannot be reached with our step stool and a 6-foot extension duster. Even though we will clean them, due to the insecure installation design of undermount sinks, we cannot take the responsibility of damage they give way during the cleaning process.