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1. Are you insured and bonded?
Absolutely! We understand the importance of safety and security.
2. Do you offer a referral fee?
Yes, indeed. You can earn referral credits every time you refer us. You earn $25 in cleaning credits and use it toward your next cleaning. Your credit balance is always available to you by logging into your account via our client portal. You will also see your unique referral code to send to your friends.
3. Do I have to tip the cleaners?
Tips are voluntary but highly appreciated and graciously accepted.
4. What if I have to reschedule my cleaning service
Inform us 48 hours before your scheduled date and we will make that change. However, cancellations made after that time frame will be charged a 50% cancellation charge. If you have any questions about this, call us at 469 202 8822
5. Can I pick my date and time?
Weekly and Bi-Weekly customers can specify the date and time and we will try to accommodate your request to the best of our ability.You can either request a 8.30 am to 10.30 am arrival window or an 11.30 to 1.30 pm arrival window.
6. How do I pay?
Only credit cards are accepted. You can enter your credit card details securely by logging into your client account on our website. Or call our office for help.
7. Do you need a key to my home?
No. As a matter of fact, we are keyless We do not store or carry your key. You may provide us with a door lock or garage code. Many clients opt for a Master Lock Box (available online) and put a key in it for our use.
8. Does someone have to be home when cleaners are here?
Only if you want to be. An empty house facilitates a speedier and more efficient cleaning process.
9. What about pets?
We appreciate the fact that your pets are very special and we make every effort to ensure our services do not disturb them or make them uncomfortable. Regardless whether you have friendly or aggressive pets, they have to be secured for the safety of our cleaning crew. While we make every effort to ensure your pet safety, we do not undertake responsibility for their care or the safety during our service.. Please make arrangements for your pets to be secured while we are servicing your home.
10. Do you offer weekend service?
Contact us within 24 hours and we will come back the next day and fix it at no extra charge. If our offer to re clean is turned down, it will be considered that you are satisfied and no more recleans will be offered.
11. Do I have to sign a contract?
You can cancel your service at anytime subject to cancellation policy applied to currently scheduled appointments. A cancellation service charge may apply. We do not require service contracts.
12. What if I am not satisfied?
Contact us within 24 hours and we will come back the next day and fix it.
13. What supplies do I need to provide?
We provide all cleaning supplies. However, if you would like us to use your own preferred cleaners, our crew will be happy to use them instead. You also have to provide a a) vacuum cleaner in good working order and, b) a toilet bowl brush for each bathroom. This is to ensure sanitary conditions are maintained at all times. If a toilet bowl brush is not provided, the toilet bowl will not be cleaned. Clients may opt to provide bleach such as Tilex, Soft scrub, oven cleaner based on dirt level.
14. How do you deal with lock-outs?
If we arrive at the scheduled time, and we are unable to get into the house to service, you may reschedule your service for another date. There will be a 50% charge for the lock out.
15. Will it be the same cleaner every time?
If you are booking a bi weekly or weekly cleaning, we send the same team every time. We make every attempt to send the same crews. However, on rare occasions, we may have to send a different crew.
16. What does GREEN CLEANING mean?
A GREEN CLEANING means we bring only non toxic and bio degradable products to your house. However, for a limited time, we will offer a hospital grade virucide which is not green. Clients can opt to provide vacuum cleaners, mops and microfiber towels and turn down the hospital grade virucidal usage to facilitate a customized cleaning.
17. does Impress my guests service include deep clean for 3 hours?
No, Impress my Guests service is a quick service to make your house ready for guests. Not suitable for deep clean. You provide a checklist and we create magic in the 3 hours we are there.
18. Is there anything that we won’t clean?
Because it requires specialized equipment, licensing, training, we do not do window cleaning, move furniture, carpet cleaning, mold removal, or cleaning up any bio-hazards including body fluids or animal waste and the top tier of a bunk bed. We also do not clean anything that cannot be reached with our step stool and a 6-foot extension duster. Even though we will clean them, due to the insecure installation design of undermount sinks, we cannot take the responsibility of damage they give way during the cleaning process.