Terms and Conditions
Easy Breezy Cleaning Co. LLc is an insured and bonded company with an office in Frisco, Texas.
Who
Easy Breezy Cleaning Co. is an independent, locally-owned, and operated house cleaning company located in Frisco, Tx. Our employees are bonded and insured. And we carry full liability, state and payroll taxes are paid through Easy Breezy Cleaning Co.
Guarantee
We guarantee all our work. If there is anything that does not meet your expectations, please let us know the same day so that we can send someone out the next day to ensure that we re-clean the missed areas. Refunds are not available and if an offer to the reclean is turned down, it will be taken as a complaint that has been taken care of. One thing that really helps us provide you with a better cleaning service is your ongoing feedback. Please fill out your survey after every visit to help us continually improve the quality of the service you receive.
Tech
We work on a solo cleaner model and try to send the same tech to your home each/every other week. However, we cannot guarantee it due to illness, vacations, etc. We train two team members to clean your home efficiently. Our main priority is to clean your home consistently and with the quality you demand, and we have systems in place to ensure this. The team members we send to your home are always Easy Breezy staff and extensively trained to our standards. Any solicitation of Easy Breezy Cleaning Co for outside employment is a direct violation of this agreement and our terms of service and an employment finder fee of up to 6 months’ wages will be assessed.
Office Hours
Our office is open M-F 8 AM to 5 PM. Voicemail is available after hours and might take up to 48 business hours to respond to. Email is monitored after hours and is often the best way (client portal) to reach us outside of office hours. Quotes are sent online within 24 business hours.
Equipment And Supplies
We provide all equipment and supplies to clean your home. You may request us to use your equipment, but no liability will be assumed for breakage. For sanitary purposes we require you to provide a toilet bowl brush for each bath without which, the toilet cannot be cleaned inside. We use green cleaning products. You may provide stronger nongreen products if you feel your home needs them. Vacuum cleaners with roller brushes turned off will be used on bare floors. A linen change on one bed is included.
Quality Control
Our teams are quality inspected by management on a regular basis. They may enter your home after the team leaves. These inspections ensure the highest quality standards.
Arrival Time
Our teams clean from 8 AM to 5 PM. Occasionally they may need to stay past 5 PM to finish the job. We cannot guarantee an exact time for your visit due to the nature of our business and changing schedules. We may arrive ONE HOUR earlier or later than the stated time. No arrival time is implied or ever guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time.
Keys
We do not your store keys. Access must be provided (code) or let us know prior to our arrival where the key is hidden. If we are unable to access your home (for any reason) we will charge a lockout fee of your scheduled visit price.
Clutter
We do ask that you provide us with a clutter-free environment. If that is not the case, we may not be able to clean your home in the allotted time, or extra charges may be applied if you approve.
Safety
Insurance and safety issues prohibit our teams from moving heavy objects or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human waste, mold, etc… We also are only able to use up to a 2 step ladder in your home to clean. That does limit our ability to clean some spaces, but we have 6 ft. extension poles that help us reach most places in your home.
Security Alarms
If your home has a security alarm, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.
Pets
If you have pets, please secure and pick up after them. For sanitary and safety issues our teams are not permitted to clean flea infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals. Should we encounter this upon arrival, we reserve the right to cancel the cleaning and charge the visit in full.
Rescheduling
All reschedule requests must be made in writing within 48 business hours to avoid a $50 rescheduling fee.
Payment Policy
We only accept credit cards on file. First-time and One-Time cleanings are charged a 50% nonrefundable deposit the day of the booking and the balance charged to the credit card on file after service completion. By giving us your Credit Card number for use, you agree to our Terms and Conditions. You are authorizing us to charge your card for scheduled services, tips if any, TX Sales Tax of 8.25%, and or fines as listed in the Terms and Conditions and Rate Confirmation document
Cancellation & Skip Fee
In the event that you cancel or skip a scheduled recurring cleaning, you will be assessed a $30 skip fee to accommodate for the extra time it takes to clean the house. If you cancel a recurring service with less than 48 full business hours’ notice or day of service, you will still be charged the full amount of the cleaning visit, and no reschedule will be due. Cancellation of first-time and One-Time cleanings will result in 50% cancellation fees.
Flash Sales and Last-Minute Opening Sales are non refundable and cannot be rescheduled
Collection Of Fees
In addition to any amounts owed to Easy Breezy Cleaning Co, you agree to be responsible for all reasonable collection and attorney’s fees we incur to bring your account current.
Canceling Your Service
It is agreed that this is an at-will relationship no contract term is implied. Services may be canceled at any time and no contract is implied. Canceling future recurring services require a 48-hour notice to avoid the $50 cancellation fees.
Damages & Breakage
From time-to-time small items will be knocked off a shelf when dusting, etc… We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ insurance for damages caused by the routine nature of the cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Easy Breezy Cleaning Co.-approved products for cleaning your home. If you ask that we use your products, you assume all liability responsibility for any damage to your home caused by your products
Online Pricing
The estimates are based on the information provided and are subject to change if the info provided does not match our assessment upon arrival. Should the job take longer than the anticipated time during the Initial Deep Clean, the service would be subject to additional charge upon notice to the customer. 23. TIPS. Tips are not required but gracious accepted by our hard working techs. You have the option of adding it to your booking to be charged every visit
Exclusions
Is there anything that we won’t clean? Because it requires specialized equipment, licensing, training, or all of the above we do not provide window cleaning, carpet cleaning, mold removal, biohazards including body fluids or animal waste, and the top tier of a bunk bed. We also do not clean anything that cannot be reached with our 2-step stool and a 6-foot extension duster. Undermount sinks will be cleaned but will not be guaranteed if they collapse. Dishes and laundry fall out of our scope of services
Privacy Policy
We store your information securely and do not share it with a third party.