Frequently Asked Questions

We have VERY limited weekend openings for Deep Cleanings.

You can cancel your service at anytime subject to cancellation policy applied to currently scheduled appointments. A cancellation service charge may apply. We do not require service contracts.

Contact us within 24 hours and we will come back the next day and fix it.

We provide all cleaning supplies. However, if you would like us to use your own preferred cleaners, our crew will be happy to use them instead. You also have to provide a toilet bowl brush for each bathroom. This is to ensure sanitary conditions are maintained at all times. If a toilet bowl brush is not provided, the toilet bowl will not be cleaned. Clients may opt to provide bleach such as Tilex, Soft scrub, oven cleaner based on dirt level.

If we arrive at the scheduled time, and we are unable to get into the house to service, you may reschedule your service for another date. There will be a 50% charge for the lock out.

We schedule two cleaners to familiarize with your home for the Initial Deep Clean. After that, we schedule the same cleaner for every visit. In rare cases, the alternate cleaner might be scheduled to avoid interruption in service.

A GREEN CLEANING means we bring only non toxic and bio degradable products to your house. However, for a limited time, we will offer a hospital grade virucide which is not green.  Clients can opt to provide vacuum cleaners, mops and microfiber towels and turn down the hospital grade virucidal usage to facilitate a customized cleaning. 

Absolutely! We can only clean if the house is in a somewhat picked up condition. Clothes, toys, household items need to be picked up and put away.

Because it requires specialized equipment, licensing, training, we do not do window cleaning, move furniture, carpet cleaning, mold removal, or cleaning up any bio-hazards including body fluids or animal waste and the top tier of a bunk bed. We also do not clean anything that cannot be reached with our step stool and a 6-foot extension duster. Even though we will clean them, due to the insecure installation design of undermount sinks, we cannot take the responsibility of damage they give way during the cleaning process.